Thank you for choosing us. Because you are important to us, we outline below the key conditions for exchange and return. Our goal is always customer satisfaction:
The original purchase invoice must be presented at the time of exchange or return.
The customer is entitled to a refund within 24 hours from the date of the invoice. No refund claims will be accepted after this period.
The customer is entitled to exchange the purchased product with another product from the company within a maximum of 5 working days from the date of the invoice.
The product must be in its original condition and unused. The product will be inspected by a specialized team before any exchange or return is processed.
Products that have undergone any type of maintenance, such as resizing, plating, engraving, etc., cannot be exchanged or returned.
Products that have been custom-made based on the customer's specifications, such as names or initials, cannot be exchanged or returned.
Upon a refund, the paid amount will be returned through the bank within 5 to 10 business days to the same card used for the purchase.
